Contact us Frequently Asked Questions

At KidZania, we have always taken the safety and security of our guests as a top priority. During these times, we have made updates based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC), the Health Department and local government regulations.

Beginning Tuesday, June 1, 2021, masks are no longer a requirement for KidZania visitors. We encourage our guests to wear them, but that remains within their personal discretion. Our team members will still be required to wear masks until further notice.


We also established extra sanitation measures, including easily accessible hand-cleaning stations for our visitors and staff members. Our cleaning crew uses a low-allergy hydrogen peroxide cleaning solution to clean all surfaces, including those in high-traffic areas continuously. Besides, a more thorough cleaning process takes place every night after the park closes and before opening.


Children are asked to use hand sanitizer before and after each activity at KidZania.


Finally, KidZania will see a reduced number of visitors per day to ensure compliance with social distancing. The activities (professions) at the park are adjusted to provide for proper space, and all high-traffic areas are marked appropriately.


We are confident that together we can keep each other safe and healthy.


KidZania – Get Ready for a Better World!

Yes, for sanitation reasons, the following activities will be closed until further notice:


Corner Store

Organic Farm

Science Lab

Media Center


All the rest of the activities are operating in shifts to ensure guest safety under the limited capacity of KidZania.

KidZania is a dynamic city built to inspire, educate and empower kids aged 4 – 14 through immersive learning experiences. 

KidZania originated in Mexico City in 1999 and currently has 27 facilities in 20 countries around the world, including KidZania Dallas.

At KidZania, kids independently explore the city and work their way through a world of possibilities. Kids come to KidZania to take on different roles and make sure the city is fully functioning. KidZania has its own government, rules and economy guided by a Declaration of Independence where kids declared themselves responsible of running the city.

Getting started is simple: kids take on different professions, learn about their roles, put on a uniform, start earning and spending kidZos, while learning and having fun! 

From police officer to performer to scientist, KidZania offers more than 100 hands-on role-play activities with a range of difficulty to meet the abilities and interests of every child. Pilots navigate airplanes, television anchors report the news, police officers investigate and chefs prepare tasty food! Real brands represent a variety of industries to make the experiences as close as possible to real life. When kids work, they earn kidZos, KidZania's own currency, so they can pay for goods and services in the city.

Yes. At KidZania, kids learn through role-play and immersive exploration. Each activity is aligned with educational standards to enhance and develop skills related to communication, financial literacy, creativity, imagination, innovation, problem solving and decision-making. Kids are doing what comes naturally to them while learning and having fun.

KidZania’s activities are designed to be developmentally appropriate for kids 4 to 14 years old.

Children under 4 years old are also welcome.

KidZania has a play area called the RightZKeepers Neighborhood, with activities tailored for children 4 and under. 

KidZania is designed for kids to explore their way through the city independently, so only kids can participate in the activities. All establishments have floor-to-ceiling glass windows to see in. No adults are allowed to participate, go inside establishments, or hold a spot in line. 

Adults are welcome to wait outside establishments or in the Parents’ Lounge, equipped with WiFi, TVs, and other amenities. Adults can participate as spectators in some noted establishments such as the Theater, TV Studio, and Interactive Restaurants.

Make sure you follow KidZania Dallas on Facebook or Instagram.

For security purposes, adults without children cannot enter KidZania. 

It depends on the amount of time kids’ spend in the city. Most of the activities can accommodate 4 to 10 kids at a time and can last between 20 to 40 minutes. Due to COVID-19 and social distancing requirements, some activities have reduced their simultaneous capacity.

A Zupervisor is a KidZania trained team member who guides kids during the activities. Zupervisors are present at all times to ensure children understand and perform the respective activities properly (and are having fun while learning!). 

KidZania is designed and built with the safety of all kids’ and guests’ as our main priority. We require all kids to be checked-in by an adult guardian and receive matching RFID security bracelets. The accompanying adult is the only person responsible and authorized to exit the city with the child that they checked-in.

Kids under 8 must be accompanied by a guardian and remain in the city at all times.

For security purposes, adults without kids cannot enter KidZania.

Kids of all abilities are welcome at KidZania. Our staff and facility can accommodate kids with special needs and disabilities. A guardian or parent can accompany children with special needs and assist them in doing the activities. There are elevators for transferring from floor-to-floor. 

If you require any specific accommodations during your visit, please email us at ahead of time, prior to your visit.

Child-safety measures are integrated into the planning and building of all KidZania facilities.

All kids and adults who enter KidZania are required to go through a security scan and metal detector, as well as wear an RFID security bracelet. RFID bracelets are matched with the corresponding kids and adults. Kids cannot leave KidZania without being accompanied by the adult they arrived with.

Security and other measures such as CCTV monitoring cameras, paging system, and emergency facility features are in place to ensure that every guest remains safe at KidZania.

To attend to medical concerns, KidZania will have a dedicated and qualified first aid team inside the city. 

While most activities do not have any special clothing requirements, we highly recommend your kid to wear comfortable clothes (pants/shorts for boys, pants/leggings/tights for girls) and closed-toe shoes (no flip-flops, no open back slip-ons).

For your child's safety, the physical activities, such as the Turner Steel Structure and Takis Rope Access Training require closed-toe shoes and pants. 

KidZos is the currency of the city of KidZania. Kids will receive a Bank Card and kidZos upon check-in. At KidZania, taking on various roles and completing activities allows kids to earn kidZos, which they can either save at the bank, spend or invest. The idea behind KidZania’s economy is to teach kids to teach kids about importance of monetary system, financial responsibility and to appreciate the value of work.

Yes, KidZania is a great venue to celebrate birthdays, educate students, and hold private events and parties.

For field trips or private event inquiries, please e-mail

For birthday party inquiries, please e-mail or build your own birthday party here.


Under 4 years are free

4 to 5 years old are $14.95

6 to 14 years old are $42.95


Adults/Parents 15+ years old are $14.95


Book your tickets here.

We encourage guests to pre-purchase their tickets online through our website. Tickets will also be available to purchase at KidZania’s airport check-in counter based on availability. You must check-in to KidZania 2 hours before closing.

Yes, all guests must check-in at the entrance for ticket verification, security scanning and receive the RFID security bracelets.

The ticket price includes access to the city of KidZania for the day/entry time you purchased (food, drinks, and merchandise are not included).

Each kid ticket also includes a Bank Card and kidZos that can be used in certain establishments or to redeem for items from the KidZania Department Store. 

Yes, you can change the date of your booking with a $5 date-change fee per ticket. Visit, using your ticket folio ID, and follow the instructions on the screen. If the new date you want to book is sold out will not be able to make any changes. 

No, we do not currently have an annual pass. We do have the B•KidZanian PaZZport membership program that offers perks and benefits. Parents can sign-up for their kids at the PaZZport Office.

KidZania Dallas is located on the second level of the Stonebriar Centre in Frisco, Texas (the big red building), in between Dillard’s and Nordstrom, and next to the recently-opened Hyatt Regency Frisco-Dallas hotel.

Yes, KidZania is an 80,000 square foot indoor facility - city built for kids, run by kids.  

General operating hours are:

Monday – Thursday: CLOSED.

Friday: 2:00 p.m. – 8:00 p.m.

Saturday: 12:00 p.m. – 7:00 p.m.

Sunday: 12:00 p.m. - 7:00 p.m.


KidZania operating hours may vary during regular, seasonal, and holiday periods – please check our homepage for the latest operating hours.

An ideal KidZania visit takes four to five hours and the last admission is two hours before closing.

No, outside food and/or drinks are not allowed inside KidZania (some exceptions may apply).

KidZania has several food and beverage options inside for guests to purchase and enjoy, such as 7-Eleven and Pie Five Pizza. 

KidZania’s Interactive Restaurants offer the option for parents and kids to create their own menu items. 

Cash or Credit Card are accepted at these establishments.

No, KidZania has great dining options and interactive restaurants such as Pie Five Pizza and 7-Eleven, where cash and credit cards are accepted.


Yes, KidZania’s guest parking garage is located directly below KidZania. You can park anywhere around the mall as well. Parking is subject to the mall’s parking rules, and regulations.

To keep our park clean and our visitors safe, we have rigorous cleaning and stringent sanitation procedures in place at KidZania. We ask all of our visitors (ages 4+) and team members to wear face masks, handwash frequently, and use hand sanitizers placed throughout our park.


KidZania’s cleaning and sanitation standards include:

  • Extensive training for all team members
  • Frequent cleaning and disinfection of all activity areas, before starting a new activity and after it ends
  • Twice a day disinfection all common areas
  • Immediate response to spills, trash, etc.
  • Easy access to handwashing and hand sanitizing

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